FAQ'S

ORDERING CONCERNS

• How long will it take to receive my order?
  Not to brag but we think we’re pretty fast here at the Honeybee Hive! Orders usually ship out within 24 hours after they are placed (note that we close our offices at noon on Fridays and do not process orders over the weekends). Orders are shipped via USPS. Depending on where your package is going, expect delivery within the continental US within 2-5 days once it has shipped. Tracking info will be sent the email address you provide.  We now offer package insurance with Route.  Route Package Protection covers lost, stolen, and damaged items. Click here to learn Route’s Package Protection Policies. We strongly encourage you to use this service, as we cannot be responsible for lost, stolen or damaged items if you choose to not use it.
• Somethings wrong with/missing from my order. How do I fix it?
  Please call or email us as soon as you find an error; 610.396.9225 or sales@honeybeegardens.com. We are available via phone Monday-Thursday 8am-4:30pm and Fridays 8am-11:30am.  Or if you used Route package protection, note any issues on your tracking email or text.
• Can I exchange a product for something else?
  In certain circumstances, yes.  Please reach out to us directly at sales@honeybeegardens.com.
• Why can’t I use multiple coupon codes at checkout?
  Our system only allows one coupon code per transaction. This includes any codes you are given for your VIBee Rewards points.
• How will my order be packed?
  We use a variety of recyclable and recycled products to pad our retail orders during transit. Aside from the box or envelope that your product is packed into, we do not purchase any fill. Instead, we reuse whatever we can from deliveries we receive or our own paper shred and newspaper.
• Issue: Your bank or credit card is showing a pending charge for one or several declined transactions
  If a debit card or check card is used to make a payment, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the “authorized” funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. Such authorizations are merely “pending” charges, and funds will not be transferred because the charge attempt failed our security measures. The most common reason for the failed transaction is that both the billing address and the zip code entered do not match the billing address on file with the bank that issued your debit/check/credit card. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch. Honeybee Gardens does not have the capability to release the bank’s temporary hold on authorized funds. Since we do not have the capability to release the bank’s temporary hold, we cannot be responsible for the policies of the customer’s banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company’s policy. The period may be as little as 2-3 days.What can you do?
  In most cases, you don’t need to do anything, but monitor your funds and watch the pending charges drop off of your statement within a few business days. If you’d like to take additional action, read on.  The single best thing a customer can do in this situation is to contact their issuing credit card company or bank in order to determine their policy for releasing these pending authorizations. We will be happy to work with your bank to resolve this issue. However, we ask that you please contact your bank first, as many banks have different ways of releasing the pending charges (some will provide a form for Honeybee Gardens to fill out and return to them, others require a signed letter from us, still others can release funds upon receiving a phone call directly from Honeybee Gardens).Resolution of this issue will be much faster and more efficient if you’ve already determined the correct course of action to follow in accordance with your bank’s policies.

HONEYBEE STORES

• Where can I find your products?
  Honeybee Gardens is sold by many wonderful store chains and independent outlets.  Please check out stores nearest you under ‘Where To Buy’.
• Do you have a Honeybee Gardens store I can visit?
  Unfortunately, we do not have our own stores. Our office and warehouse is located in beautiful Leesport, PA but we do not sell directly out of our office.

PRODUCT QUESTIONS

• Where are your products made?
  At Honeybee Gardens, transparency is at the core of our values. While the majority of our products are proudly crafted in the USA, we’ve also expanded our global partnerships to bring you exceptional quality from around the world. In addition to our American-made products, we’ve teamed up with reputable facilities in Canada, Germany, and Italy.We are excited to announce our collaboration with a distinguished woman-owned facility in China. This partnership not only adheres to rigorous US standards but also exceeds the stringent European and Japanese quality benchmarks. Their commitment to excellence sets a new standard in the industry.Here is a selection of products expertly crafted in our Chinese facility:

  Resilience Palette
  Breathless, Rendezvous, and Euphoria Blush
  Some Eye Shadow Singles
  Instant Shadow Stiks
  MultiSticks

  Rest assured that our dedication to providing you with the finest products remains unwavering, regardless of their place of origin. We strive to maintain the highest quality standards across our global network of trusted partners

• What colors/shades will look good on me?
  We always recommend ordering samples whenever possible to help you answer this question. At just $0.99 for each color sample it’s an affordable and easy way to ensure the color you choose looks just like you had envisioned.
• What is the life span of your products?
  Like all cosmetics, there is a safe life span for our products. The majority of our products have a 1-2 year shelf life as long as they are unopened. Once a product is opening, it varies anywhere from 3 months to 2 years, depending on the product. We also abide by the rule of, “if it looks or smells funny, throw it out”!
  • Mascaras: 3 months
  • Pressed & Loose Powders: 1-2 years
  • Lipstick & Gloss: 1-1.5 years
  • Lip & Eye Pencils: 2 years
  • Body Care: 1-2 years

• Do some of your products contain phenoxyethanol?
  Makeup and skin care products have to be preserved in some way to keep harmful mold and bacteria from growing on your products. Although the kind of phenoxyethanol used in skin care is synthetic (known as “nature identical,” it mimics the natural version exactly), phenoxyethanol is found in nature, specifically in green tea and chicory. According to the Cosmetic Ingredient Review, when used in concentrations of 1% or less, phenoxyethanol in skin care is safe. This is also the same standard the European Commission on Health and Food Safety uses as well. Some studies that have been published found phenoxyethanol to be a skin irritant, but in much larger concentrations. If you’re someone who is very prone to irritation or have sensitive skin, you can always do a small patch test before applying a product with phenoxyethanol to make sure you won’t have an adverse reaction. You can also check with your dermatologist to see if there is any reason you should stay away from it.

INGREDIENTS

• Is the Titanium Dioxide you use nano-sized?
  No, all of our products are free of nano-sized particles.
• Where does your mica come from?
  We work with the National Resources Stewardship Council (NRSC) to obtain ethically-sourced mica, noting most of our supply comes from the US.  This is an on-going battle for us, and we constantly try to ensure our mica is coming from child safe areas.
• Is there lead in your lipsticks?
  We periodically send batch samples out for third party testing of lead, mercury, arsenic, cadmium and several other contaminants.  To date, we have never had a batch come back with any issues.  But we continue to follow this procedure for the safety of our customers.
• Do your cosmetics contain any wheat?
  Our products are 100% gluten free and safe for use by celiacs. Many of our products are CERTIFIED gluten free by the Gluten Intolerance Group, and we will continue the certification products for the rest of our line. The only exception is our conditioner bars which contain wheat germ oil. They are produced in a separate facility from the rest of our products.

Questions?

If there is anything that we didn’t answer please email us at sales@honeybeegardens.com